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Privacy Policy

Last updated: July 27, 2026

ValidGrid AI is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services. This policy is provided for transparency; please contact us if you have any questions.

Information We Collect

We collect information you provide to us directly, including:

  • Account Information: Name, email address, and contact details.
  • Property Details: Information about your new home, such as address, builder name, and closing dates.
  • Inspection Captures: Photos, videos, and descriptions of property conditions captured during your pre-delivery inspection or warranty period.

How We Use Your Information

The information we collect is used primarily to prepare your warranty documentation. Specifically, we use your data to:

  • Evaluate and categorize potential property issues.
  • Prepare and format claim-ready evidence packages mapped to provincial warranty forms.
  • Send timely alerts regarding upcoming statutory warranty deadlines.
  • Provide customer support and improve our core documentation services.

Your Data, Your Ownership

ValidGrid is a consumer-owned warranty companion. The findings, captures, and records generated through our platform belong entirely to you, the homeowner. We do not share this information with builders without your explicit instruction.

Data Processing and PIPEDA Compliance

All personal data is processed in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). By using ValidGrid, you consent to the processing of your data as described in this policy. We take reasonable, industry-standard steps to safeguard your information against unauthorized access or disclosure.

Access and Deletion Requests

You have the right to access the personal data we hold about you and to request its deletion. To submit a data access or deletion request, please email us at the address provided below.

Contact Us

For any questions or privacy requests, please contact us at: info@validgridai.com.